- Top
- Frequently Asked Questions
03-5549-2150
Are there windows in the rooms?
Available in all rooms.
The Semi-double rooms and Rugged Twin rooms have frosted glass.
Please understand that for safety reasons, the gates…Continue readingAre there any rates for children?
There are no special rates for children.Children of elementary school age and above will be charged the adult rate.
There is no accommodatio…Continue readingAre there bathtubs in the rooms?
Semi-double, double and Hollywood twin rooms have shower booths only.If you would like a bathtub, please reserve a Suite Room or Rugged Twin…Continue readingAre there coin laundry facilities?
We do not have it.There is a coin laundry about a 10-minute walk from the hotel.Alternatively, we offer a laundry service (fees apply) which…Continue readingPlease tell me the check-in and check-out times
Check-in is at 2pm and check-out is at 11am.Can I store my luggage before and after check-in?
We can keep it for you.Please feel free to ask our staff.Until what time is late check-out possible?
If you wish to check out after 11:00 AM, we offer a late check-out until 1:00 PM for an additional 1,100 yen per hour.Depending on the booki…Continue readingWhat time is early check-in possible?
Early check-in is available from 12:00 for 1,100 yen per hour.
*However, depending on the room type, early check-in may not be possible.
If …Continue readingCan I use a credit card?
Credit cards below can be used.
・Visa
・JCB
・American Express
・Diners
・MASTER
・DC
・SAISON
・UnionPayPlease tell me the cancellation fee
A cancellation fee of 20% will be charged if cancelled the day before, 80% on the day, and 100% if cancelled without notice.Is a lodging consent form required if multiple minors are staying together?
It is necessary.After making a reservation, please send an email to the facility (info@risveglio-akasaka.com) stating that you will be stayi…Continue readingCan I request rooms next to each other?
We will do our best to accommodate your request, but please note that we may not be able to accommodate your request depending on the room t…Continue readingDo you have an ice machine?
It is located in front of the elevator on the first floor.Can I order delivery?
Yes, available.Please pick it up at the front desk.Are there humidifiers and air purifiers?
Humidifiers are available for rent at the front desk.Air purifiers are built into the ceiling of each guest room.amenities are available in the guest rooms?
The amenities include shampoo, conditioner, body wash, hand soap, hair dryer, body towel, toothbrush, comb, slippers, nightwear, deodorant, …Continue readingWhat rental items do you have?
There is an iron, ironing board, desk lamp, mobile phone charger, hair iron, plates, cutlery, wine opener and champagne glasses.
*However, t…Continue readingCan you warm up the food?
Yes, available.If you would like, we can warm it for you in a front desk bag, so please feel free to ask our front desk staff.Are there vending machines?
It is located directly in front of the hotel.Are there smoking rooms?
We prohibit smoking in all rooms.There is no smoking area, so if you wish to smoke, we ask that you please use the smoking area outside.Please tell me about the storage of valuables.
There is a safety deposit box in your room, so please feel free to use it.Is room cleaning available?
Room cleaning is done every day.If cleaning is not required, please use the magnets attached to the guest room doors.Can I connect to the Internet?
Free Wi-Fi is available within this facility.You will be provided with your ID and password when you check in.Is there a parking lot?
We do not have a parking lot.Please use the paid parking lot nearby.Please tell me how to get to the hotel from Narita Airport.
◇Guests coming by shuttle bus
Take the bus from Narita Airport to Akasaka Excel Hotel Tokyu.
Time required:80 to 120 minutes
Ride fare:3,600…Continue readingPlease tell me how to get to the hotel from Haneda Airport
◇For customers arriving by shuttle bus + taxi.
Time required:45 to 80 minutes
Ride fare:1,200 yen + 1,500 to 2,000 yen
Haneda Airport (limou…Continue readingHow long does it take from the nearest station to the hotel?
〇Approximately 2 minutes on foot from Exit 10 of Akasaka- Akasaka-mitsuke Station Tokyo Metro Ginza Line and Marunouchi Line.
〇Approximately…Continue readingAre there any convenience stores nearby?
The nearest convenience store is 7-Eleven, located within a one-minute walk from the hotel.
Reservations and Inquiries
Please contact us if you have any questions.